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Cisco ASA and Firepower 213 day uptime bug

Cisco ASA and Firepower 213 day uptime bug

Easy fixhttps://www.youtube.com/watch?v=KRG0UAbgBuc

 

Field Notice

http://www.cisco.com/c/en/us/support/docs/field-notices/642/fn64291.html

Problem Description

All Cisco Adaptive Security Appliance (ASA) and Cisco Firepower Threat Defense (FTD) devices that run the affected software versions do not pass network traffic after approximately 213 days 12 hours (~ 5,124 hours) of uptime.

In the near term, immediately reboot the deployed security appliances in order to prevent this issue.

Background

On March 29, 2017 Cisco became aware of an issue that affects all Cisco ASA and Cisco FTD security appliances that run certain versions of software. The affected versions of software cause the security appliance to stop passing network traffic after approximately 213 days 12 hours (~ 5,124 hours) of uptime.

The issue detailed in this Field Notice is not a security vulnerability and there is no associated risk to the integrity of the security appliance.

Problem Symptoms

The Cisco ASA and Cisco FTD security appliances stop passing all network traffic.

Entering the show asp drop command over the console port will indicate that packets are being dropped due to the reason punt-rate-limit-exceeded.

Workaround/Solution

In order to mitigate the risk and impact of the device not passing network traffic, Cisco urges customers to proactively reboot their Cisco ASA and Cisco FTD security appliances that run affected versions of the software.

For customers with failover configurations, it is recommended to reboot the standby devices first, make them active after they complete booting, and then reboot the formerly active devices. Customers with clustering configurations should remove one slave at a time from the cluster, reboot them, and rejoin them until each slave has been rebooted. Then, move the master to one of the rebooted devices and then remove that device from the cluster, reboot it, and then have it rejoin.

The reboot of the security appliance must be performed prior to 213 days 12 hours of uptime. After the reboot, the security appliance avoids an encounter with this issue for another 213 days 12 hours.

FILED UNDER: Cisco ASA | Firewall | Operations

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